Apr 11, 2024 | Storms and Outages
An incoming storm is expected to bring heavy rain and winds across our service territory beginning Thursday evening. The storm has potential to bring 40+ mph winds and up to 1.5 inches of rainfall. The rain is expected to taper off on Friday, but high winds are forecast through Saturday evening.
Our storm response includes:
- Activating storm teams with additional personnel working in the field, control centers and customer service across our territory.
- 16-hour shifts staggered for around-the-clock coverage.
- Bringing in more than 600 lineworkers from outside our company to assist in restoration efforts should they be needed.
As we continue to monitor the forecast and prepare for the storm, we’re offering the following tips and reminders to help customers prepare and stay safe.
Stay Connected:
- Report power outages online at pplelectric.com or text “Outage” to TXTPPL (898775).
- Follow us on Facebook, X (Twitter) and Instagram for restoration updates.
- Check the status of an outage as well as estimated restoration times online at pplelectric.com/outage.
- Sign up for alerts to stay connected and receive outage updates at pplelectric.com/alerts.
Get Prepared:
- Make sure mobile devices are fully charged before a storm event.
- Have an emergency kit with food, water, medication and any pet supplies needed.
- People who have medical conditions requiring electricity should create a plan in case of an outage or emergency.
- Check on elderly family members, neighbors and others who may need assistance during an outage period.
Stay Safe:
- Should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to us or local emergency response agencies.
- If using a portable generator during a power outage, never operate the generator in an enclosed area, like a garage, where deadly carbon monoxide fumes could accumulate.
- Remember that candles can start fires. Always use flashlights instead.
- If you lose power, turn off any appliances that were on when the power went off.
- For your safety and ours, please keep a safe distance from our crews.
We will continue to update this page as more information becomes available.
Mar 7, 2024 | Safety and Security
Scammers continue to use sophisticated tactics to trick you into giving them money or your personal information. According to the Federal Trade Commission, people lost a record $2.7 billion to imposter scams, including utility imposter scams, in 2023.
March 3-9 marks National Consumer Protection Week, and we want to equip customers with the information to help spot and hang up on bad actors.
Here are some signs of potential phone scam activity to look out for:
- Threat to disconnect: Scammers may call or show up at your door saying that your bill is past due and will threaten to disconnect service if a payment is not made immediately.
- Request for prepaid card: You may be asked to pay with a prepaid debit card or with funds through a mobile app.
- Suspicious Texts: Calls aren’t the only form of phone scams. Scammers will also send text messages requesting personal information.
Scammers act quickly to put pressure on unassuming victims. Always remember:
- Slow down. Take your time. As part of intimidation tactics, scammers may press you to act quickly. Stop, slow down and end the conversation. Reach out to us directly to confirm and details mentioned during the conversation or the status of your bill.
- Verify. Scammers can spoof phone numbers making the call look like it is from PPL Electric, trick you with emails or pose as real employees in person. The best way to verify a claim is to log on to your PPL Electric account or set one up so you can check your bill status directly.
- Stop before you act. PPL Electric and other utilities will never demand payment by prepaid cards, cryptocurrencies or other methods.
If you sense suspicious activity, call us at 1-800-342-5775 or contact the local authorities. Scam awareness information is also available at pplelectric.com/scams.
Remember that anyone can be targeted at any time. Together, we can raise awareness and stop scams.
Mar 3, 2024 | Community Involvement
Being part of the communities we serve goes beyond delivering safe, reliable electricity. Through PPL Foundation Empowering Communities Grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Wildlife Leadership Academy in Lock Haven recently received a grant from the PPL Foundation. The academy’s using this funding for its programming, allowing students to have more printed materials and hands-on learning opportunities in its field schools.
Now in its 18th year, the academy hosts five different field schools during the summer. It has held 57 field schools and graduated over 1,000 alumni across Pennsylvania and 13 other states.
“We aim to engage and empower high school-aged youth to become conservation ambassadors,” said Sara Mueller, Executive Director of the Wildlife Leadership Academy. “Once they’ve engaged with us for a week, they go back into their communities and do outreach, service projects, creative arts projects, engaging with the media – really having an impact.”
The academy welcomes 100 new students every year, developing conservation and leadership skills through hands-on teaching. The students are broken into teams and led by a peer mentor who took the course the previous summer.
“The a-ha moment is the most rewarding piece for me,” Mueller said. “Students come to us with an idea of what conservation and leadership are, and we really engage them over the course of the week. We don’t just watch the student change, but we then watch how they change their communities.”
The students say that the 40+ hours they spend at the academy is a transformative experience.
“The experience has allowed me opportunities and I have been impacted in many ways,” said Sarah Klecanda, a former student. “It’s important that we teach others to protect our natural world; education will help us toward our goal of conservation.”
As the academy gears up for another wave of students, it’s beginning a new program that will use fly fishing as the hook for interested conservationists. Mueller hopes this program, called the Stepping Stones Program, serves as a stepping stone toward a future of possibilities for the academy.
“We can take that recreational aspect and apply it to several other outlets like bird watching and canoeing,” she said. “We’re also looking to expand the opportunities that we already have for our alumni. So many people learn by doing, so we give them the book knowledge and the opportunity to apply that knowledge in the field. We’re creating conservationists, but we’re also creating leaders.”
Feb 22, 2024 | Energy Future, Reliability
This week is Engineers Week, a time dedicated to celebrating all that engineers do to make a difference, while promoting the need for more engineers in society. We’re proud of our hardworking, innovative engineers who help push us toward our goal of becoming the utility of the future.
Francis Frank is one of our engineers making a difference both here at PPL Electric and beyond. As the director of grid modernization, he’s tasked with keeping our grid reliable for years to come.
“I look at the grid today, and I prepare it for the future,” Frank said. “I’m figuring out how solar, electric vehicles, wind and other renewable energy sources will affect the grid.”
As Francis looks toward the future, he’s motivated by his past. He is a proud native of the Caribbean island country of Grenada. From a young age, he took an interest in how energy worked at home.
“I saw how the lack of proper administration of power services, like power distribution, affected the island,” he said. “I was always interested in figuring out why a country with so much sunshine was powered by diesel.”
Francis received an associate degree in Grenada before moving to the United States. His plan was to get a second degree and head home. Over 20 years later, he is still making a difference in the U.S. He joined PPL Electric in September of 2022, and has been working with his 67 team members to advance a safe, reliable and affordable electric future. Francis says that progression would not be possible without his team.
“My team is the valuable resource that enables my success,” he said. “Our engineers and technicians provide the technical solutions to enable the grid modernization projects and processes. The foundation of this team is allowing us to become the utility of the future.”
Although he stayed in America, his roots are still deeply embedded in the communities that make up Grenada. He is the president of his family’s foundation, dedicated to helping provide schoolbooks, fees, uniforms and more to local students.
“I’m blessed,” he said. “I consider myself, first and foremost, an ambassador to Grenada. The foundation is a way to represent my country and help it come together as one nation with one future.”
As an engineer, Francis says he would love to see some of these students be inspired by the island around them and take a similar path, but he says there’s also a need for engineers here in the U.S.
“Engineers are so valuable,” he said. “We need to encourage STEM programs in our education systems, so we can have engineers ready to come up with important solutions in our future. Our value should always be celebrated and encouraged.”
Francis solves problems today that positively impact the years ahead. He’s engineering a clean, affordable energy future, while engineering an educational foundation for children in his native country.
“It’s hard work, but it’s rewarding because I know where I come from and I’m blessed to have this opportunity,” he said. “Somebody ought to do it, and I’m blessed that I’ve been chosen to take it on.”
We are grateful for Francis and the many engineers that help us provide safe, reliable power to over 1.5 million customers.
Feb 21, 2024 | Community Involvement
Being part of the communities we serve goes beyond delivering safe, reliable electricity. Through PPL Foundation Empowering Communities Grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Wayne County Community Foundation, located in Honesdale, is a recent PPL Foundation grant recipient. The Community Foundation is allocating these dollars toward supporting its Worker Crisis Relief fund. For 30 years, the organization has used resources from the community to help those in need. The Worker Crisis Relief fund is one of almost 150 different funds established to address areas of need.
“Our goal is to improve the quality of life for everyone here in Wayne County,” said Ryanne Jennings, president and CEO of the Wayne County Community Foundation. “That involves addressing poverty at a systemic level.”
Located in rural northeast Pennsylvania, Wayne County presents challenges for employees with transportation issues. The Worker Crisis Relief fund has mostly helped cover expenses for repairs and down payments on used vehicles. The Community Foundation works with the Wayne Pike Workforce Alliance to find the best solution for funding.
“A car is an essential item in this area,” Jennings said. “It’s not only essential for working, it also keeps families in their homes and provides food security.”
“This fund has been a valuable resource for several community members who have faced a crisis and needed immediate assistance,” said Katheryne Hait, executive director of the Wayne Pike Workforce Alliance. “By partnering with the Community Foundation, we have been able to help these individuals bounce back quickly and regain stability in their lives.”
The fund has helped 10 people address transportation issues since it began over a year ago. Jennings says she hopes the foundation can expand in the coming years to continue to meet the evolving variety of needs of the community.
“The word ‘empowering’ is a strong one; that’s what this Worker Crisis Relief fund does,” Jennings said. “We want to say that, as a community, and PPL is included in that community, we are here to support people when they need it the most. The empowerment is a big reason why we sought this funding.”
